CVM & Analytics Expert
Analytics & CVM leader who builds the data, ML, and AI systems that move revenue — and ships agentic AI on the side.
Grew customer value management analytics from a single analyst role into a multidisciplinary team, and widened its remit from consumer to consumer plus business CVM.
A next-best-offer pipeline was rejected by the cluster's memory admission control; a redesign around narrow ranking and staged joins brought it back under the pool limit.
A proof of concept pairing weighted business rules with an Isolation Forest to surface anomalous digital-fulfilment activity, delivered to reviewers in Power BI.
Propensity models, next-best-offer, churn and retention, segmentation, and campaign uplift measurement — the analytics that move revenue.
Anomaly detection, real-time decisioning, and agentic AI systems — taken from proof of concept to something a business team actually uses.
Grew CVM & analytics from a single role into a multidisciplinary team, and set the roadmap, scope, and vendor relationships behind it.
A self-hosted crew of AI agents — a main assistant plus specialists for content, research, and health — running on my own infrastructure with a multi-provider fallback chain.
An operations-centre style dashboard for monitoring the OpenClaw agent crew — run history, model usage, failures, and cost at a glance.
If you are hiring someone who can own the analytics and build the systems behind it, let's talk.